AutoTime, one of Solen Software Group's operating companies, is Hiring a Customer Success Manager
As a Customer Success Manager for AutoTime, you’ll work with some of America’s most important companies to strengthen and expand their use of AutoTime.
About AutoTime
AutoTime is the leading time and labor tracking solution purpose-built for the Aerospace and Defense (A&D) industry. For over 20 years, we’ve partnered with top A&D contractors to deliver compliance-driven, highly technical solutions that are essential for managing complex labor requirements and payroll accuracy.
The Role
As a Customer Success Manager, you will drive adoption, expansion, and retention within AutoTime’s existing customer base. Your goal: maximize customer value, uncover growth opportunities, and build trusted executive relationships that secure long-term success.
Key Responsibilities
Drive Expansion: Identify and close opportunities for license growth, renewal upgrades, professional services, pricing adjustments, and cross-site deployments within current accounts.
Maximize Usage: Analyze product usage data to improve customer adoption and ROI.
Engage Executives: Build and maintain relationships at the executive level to influence strategic initiatives and secure account health.
Pipeline Management: Maintain a clear, accurate view of sales opportunities and customer needs across accounts.
Partner Enablement: Collaborate with channel partners to identify and close new revenue opportunities.
Who You Are
Hold a four-year college degree.
Have 3–7 years of experience in customer sales or relationship management.
Results-oriented and proactive in uncovering growth opportunities.
Clear communicator with strong executive presence and negotiation skills.
Highly organized and capable of managing complex contractual and relationship dynamics.
Trusted advisor who builds long-term relationships with customers and internal teams.
Why AutoTime
Join a high-impact team where your contributions directly influence mission-critical operations in the Aerospace and Defense industry. Be part of a company that values expertise, customer impact, and long-term partnerships.